A Resource Site
a guidebook and resource center for designers shaping conversations around our future’s most important topics
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Get Started Here…
Welcome to Design the Conversation.
Click here to begin the journey through this topic, including a little about me, as well as what to expect and how to explore this site.
The Journey Here…
Learn a little about my background and how I arrived at this topic for my thesis.
What is Conversation Design?
How do we define conversation design – what does it mean to design conversations?
Why Design Conversations?
What are we facing in our workplaces that make this topic so important to explore and improve?
Explore who the major influences on this research are and learn a bit more about them.
This post covers that content that will be further explored in Section II.
Explore how conversation is defined in its most basic forms.
Human Needs in Conversation
Explore what do we, as human beings, need to feel satisfied in conversation.
Identity Forms Culture
How does conversation impact the development of an organization’s identity
Forces Undermining Conversation
Explore the frequent challenges we face in our workplaces.
Explore what benefits formal interlocutor roles provide for organizational conversation.
Welcome to Section III… This post breaks down all we will be covering in this section.
Twenty Years in Design
Part I of 2 explores the 1960s through the 2000s, with special focus on the last twenty years of design.
Twenty Years in Design, Pt 2
Part 2 of 2 explores the 2008 through now – with special focus on the last twenty years of design.
Tools of the Trade
Explore the tools and methods designers are using to turn the tacit into the explicit.
What makes a problem wicked? – and how have designers’ work become linked with this work?
In Section IV we begin connecting conversation to design, and exploring important considerations.
Designing for… common ground
In the search for fruitful difference, what do conversation designers need to consider?
Designing for… trust
How can well designed conversation help build bridges of trust between people?
Designing for… active listening
What role can conversation designers play in encouraging better storytelling in business?
Designing for… humor & playfulness
How does playfulness in conversation allow people to be more open minded?
Defining Metrics, Creating Value
Exploring new ways designers can measure they value to organizations.
Systems & Designing Conversation
Before this ends, let’s take a step back and consider conversation design from a broader perspective.
What can possibly be left to learn?! Here are a few suggestions from me to learn a little more!
References for all the research you can find within this site.